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Service Designer

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DetailsOverviewEssential skillsetAdditional Skills

Job Details

Role:
Service Designer (outside IR35)
‍
Application Deadline:
25 January 2022

Location:
London

Overview

Our public sector client is an experienced service designer to create new processes around the needs of users.

Essential skillset:

  • Experience of a range of IT best practice methodologies and implementing best fit in line with organisation needs
  • Knowledge of service design methodologies. The fusion of service design and IT best practice skills and experience is essential.
  • Experience of engaging staff through service design process and delivering effective workshops
  • Expertise in implementing a product-based models and associated processes in IT/digital teams
  • Develop user journeys and processes that meet service needs and provide an excellent experience
  • Ability to both understand user needs and develop services that deliver against strategic aspirations
  • Develop measures and metrics to continually improve and iterate processes
  • Ability to deliver a full suite of documents including templates, drawings and boilerplate documents to support the process as well as business continuity
  • Experience of working with teams to ensure new processes are adopted and problem solve/adapted where required. This could include developing measures, metrics, reporting and education/coaching sessions.
  • Excellent communication and stakeholder management skills at all levels including executive leadership
  • Ability to deliver in a changing environment and manage uncertainty

Feel free to email us if you have any question or more additional information

hello@mydfconsultancy.com

Apply Now
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