QUICK FACTS ABOUT MOROCCO·         
Official name: Morocco (Kingdom of Morocco)·            
‍Capital: Rabat·            
‍Government type: Parliamentary constitutional monarchy·            
‍Head of state: King Mohammed VI (since 30 July1999)·            
‍Head of government: Prime Minister Saad-Eddineal-Othmani (since 17 March 2017)·            
‍Landmass: 446,300 km²·            
‍Sea and water: 250 km²·            
‍Currency: Moroccan dirhams (MAD)·            
‍Major urban areas: Casablanca (3.8 million), RABAT (1.9million), Fes (1.2 million), Tangier (1.2 million), Marrakech (1.0 million), Agadir (924,000) (2020 est.)·            
‍Languages: Arabic (official), Berber languages (Tamazight (official), Tachelhit, Tarifit), French (often the language of business, government, and diplomacy)·            
‍Time zone: UTC 0·            
‍Telephone code: +212·            
‍Climate: Mediterranean, becoming more extreme in the interior.            
‍National holidays: Throne Day (accession of KingMOHAMMED VI to the throne), 30 July (1999)

We can then help quickly improve these and create more streamlined and effective process flows to exploit the full capabilities of the latest technology. Our goal is to go beyond basic labour savings and challenge what internally may be the status to deliver unexpected benefits to both business and users.

Becoming customer-centric is not just about fixing internal processes, but instead looking from the ‘outside in’. Seeing the customer experience through their eyes is often a reality check for many organisations, even those who think they are customer-centric.
We help you understand and map your current customer journey, identify gaps and leverage the latest CRM technology to provide a single seamless journey across all touch points, from initial engagement through to post-sale.

Recognition of the size of the challenge is the first positive step, and without an effective change management strategy, projects are setting off on a course to failure. We have both the experience and proven methodology to ensure stakeholders are recognised and involved early on in the project and kept engaged throughout

How we can help :

. Full end-to-end business process review
. Identify gaps that new processes need to address
. Remove unnecessary processes or steps
. Review the optimal client interactions and journeys
. Create the new processes
. Provide a clear framework for how the new technology should be used
. Reduce the need for bespoke and costly development
. Create a solid foundation for a successful CRM or ERP implementation project
. Understand the current customer experience across all channels and touchpoints with your organisation
. Understand the experience your customer would like to receive
. Understand the gaps between the current and ideal engagement experience
. Understand how technology can help your organisation deliver the ideal customer experience.